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Dear Valued Merchant,
On May 22, 2005, LinkPoint International, the
company that manages your Internet gateway
transaction processing, migrated the gateway
from its Burbank, California location to a First
Data-managed site in Denver, Colorado. As you
may be aware, some merchant accounts experienced
issues as a result of the migration and were
maintained in Burbank while we resolved the
operating issues in the Denver environment.
LinkPoint has worked diligently to manage the
situation and virtually all issues resulting
from this migration have been resolved.
We are contacting you at this time because you
are still currently processing at least some of
your transactions in the older Burbank
environment. To complete the overall migration
effort, we are transitioning the remaining
Burbank accounts to the Denver site and
deactivating Burbank. Linkpoint will begin the
final deactivation of the remaining stores
processing on the Burbank production site during
the standard maintenance windows on September
11, 2005 and September 18, 2005. Upon
completion of this final stage of the migration
program all stores will be fully activated for
processing on our Denver production site.
Please refer to the items below that describe
your situation for further migration
instructions. If you fail to follow these
instructions, you will be unable to process
transactions when your Burbank store ID is
deactivated.
1. For merchants that attempted to migrate to
Denver, but were returned to Burbank due to
issues experienced as a result of the migration:
Merchants will need to discontinue using the IP
Addresses of the Burbank environment. Use the
appropriate host name and URL
secure.linkpt.net or
www.linkpoint.com to log into the web interface. If
you wish to set up a test store in Denver to
validate your processing capabilities, you may
request a test store here:
https://www.staging.linkpointcentral.com/ABStaging.
2. For merchants processing with a Legacy
LinkPoint API (Application Program Interface):
If you experienced problems with the migration
and were informed you needed to complete a
migration to the latest API, you need to
download the appropriate version. These APIs
can be found at
http://www.linkpoint.com/viewcart/down_index.htm.
Prior to the May 22nd migration, your financial
institution or merchant services provider should
have notified you that the deadline to implement
the latest API was June 15, 2005. Therefore,
all merchants who have not done so must migrate
to the current API immediately.
3. For Merchants processing some transactions in
both Burbank and Denver:
If some of your transactions are processed in
both Burbank and Denver, then you are processing
using the IP addresses for the Burbank
environment. Prior to the initial migration
attempt, your financial institution or merchant
services provider should have provided the
correct domain names to integrate with your
applications. Prior to September 18, 2005, you
will need to discontinue using the IP addresses
for the Burbank environment. Use the
appropriate host name and
secure.linkpoint.net or www.linkpoint.com to log
into the web interface.
Please feel free to contact us at 1-877-229-8739
or email us at
support@linkpoint.com if you have any
questions or need any additional information. We
appreciate your cooperation and look forward to
our continued partnership.
Please know that LinkPoint is committed to
providing the best service to you. We
appreciate your continued business.
Sincerely,
LinkPoint Support
email:
support@linkpoint.com
Phone: 1-877-229-8739 |
