|
QUESTION |
ANSWER |
|
Is Active Periodic Billing (Recurring Payments) processing? |
We are continuing to run periodic billing transactions that
were originally scheduled from May 22, 2005 through June 3,
2005 and are aware of a number of outstanding issues
remaining with individual transactions. Our team is working
to resolve these issues, and we want to make sure you are
aware of the following information regarding the efforts
undertaken to
this point:• Transaction history for corrected periodic
billing transactions will not show the various transactions
that were initiated to make the corrections. The amounts for
some periodic billing transactions submitted on May 22, 2005
and May 23, 2005 were incorrect. These
transactions were reversed on June 3, 2005. New transactions
with the corrected amount were submitted for processing on
June 6, 2005. The final transactions with the correct
amounts are reflected in the transaction history, but the
initial transactions with incorrect amounts
and the reversal of those transactions are not.
• Periodic Billing transactions that were resubmitted
have displayed in the system and on merchant reports with
the “sales” designation rather than the correct “periodic”
designation. We are in the process of validating that this
issue has been corrected.
• Some transactions were inadvertently processed twice on
May 28, 2005. The duplicate transactions were reversed on
June 3, 2005 and were posted on June 7, 2005.
• Transaction history can be viewed at
https://www.linkpoint.com. |
|
I am unable to process all credit card types. What should I
do? |
These issues have been resolved. If you continue to
experience a problem, please contact Support. |
The credit card batch summary report is missing entries in
the "RESPONSE" Field. Will this affect
the funds in my merchant account? |
The response code field is empty and is not required to
process or settle your batch. Your funds will still settle
at the appropriate times to your Bank Account. |
|
I receive an error message “CC” or “CC 2501” when trying to
process API transactions. What does this mean? |
You are using an older version of our API or are pointed to
port number 1192 without having upgraded your API. You need
to convert to a new API. These are available at:
http://www.linkpoint.com/apimigration/index.htm. If you
still have questions, please email migration support at
migration@linkpoint.com. |
|
Returns can no longer be processed against my transactions
in the current batch. What should I do? |
Returns can be processed for any transaction that can be
viewed in your merchant reports. As we continue to update
reporting data you will be able to process returns. Please
note you can only process refunds for transactions that have
been settled. |
|
I am unable to view current transactions in reports but I am
processing transactions. Where can I view my reports? |
There is a possibility you are
processing to our Burbank facility and viewing reports in
the migrated facility. You may have hard coded the old
posting IP address for Connect or the old posting IP address
for API. It may be possible u to view your reports at the
below URL.
Burbank LinkPoint Central:
https://63.146.126.6/lpc/servlet/LPCLogin. |
|
I am still pointing to the Burbank facility and cannot
process, what are the new URL’s? |
a) LinkPoint Connect Posting URL:
https://www.linkpointcentral.com/lpc/servlet/lppayb)
API Update:
Host Name: secure.linkpt.net Port: 1129
Miva user tip:
Miva users must update the commerce library module to v.
4.06.
Shopping Cart user tip:
In some cases, the host/shopping cart/application may also
have the old IP address hard coded. The merchant will have
to check with their shopping cart vendor.
API user tip:
Merchants must update to the latest version of the API
programming language as soon as possible or face continued
inability to connect and process via the API. Cutoff date is
June 15, 2005!
Connect user tip:
Merchants can no longer use <input type="hidden" name="txnmode"
value="test"> |
|
I used to have the PEM file emailed me. Where can I get the
PEM file today? |
To address security concerns, you must now login to
LinkPoint.com and download the PEM file. To
obtain the file, login to LinkPoint Central, click the
Support link and then click the Download link. You
will need to answer one of the following questions:
a. Please Keyin TaxID (This could be a social
security number or Federal Tax ID)
b. Please Keyin Contact Name
c. Please Keyin Phone Number
If you do not have the correct
information, you will need to contact Support. |
|
When attempting to authorize certain
types of credit cards, we are receiving “service not
available” errors. Why is this occurring? |
To resolve issues with service
entitlements (offerings), we have enabled all card types for
processing, but there may be card types that you are truly
not entitled to and the error responses are from the various
credit card service providers. If you believe that you are
entitled but are receiving errors, please contact Support. |
|
I am not receiving my email confirmations as excepted. |
We are aware of issues regarding the email confirmations and
are actively working to resolve them. |
|
Why am I not receiving email confirmation for processed
transactions? |
Many ISP and email client applications now have the ability
to filter or block emails that could be consider 'spam' or
'junk' mail based to the end user. Depending on your ISP or
mail client, you may to adjust your spam filters in your
incoming mail. The steps to modify your filters vary
greatly depending on you ISP or email client so you will
need to your ISP or mail client for specific instructions on
how to adjust these settings. |
|
We are receiving “Action Cancelled” pages when trying to
submit transactions on LinkPoint.com. |
There appears to be an issue between our services and
certain browsers configurations such as Internet Explorer 5
and 6. We are actively working to determine and resolve the
issue. For a short-term resolution, some merchants are
finding that the Firefox browser will allow the transactions
to be submitted without error. |
|
Our check transactions are being declined even though the
consumer has entered all their information correctly. |
Declines for check transactions can occur for several
reasons, but we have seen that merchants using our APIs have
a higher decline rate due to invalid phone numbers being
submitted with the authorization request. The phone should
be submitted as 10 numerals only - no spaces or punctuation. |
|
We are experiencing longer than normal pre- and
post-authorization responses times. |
Some merchants are reporting delayed response times or
time-outs and there have been incidences when time-outs are
actually authorized. It appears that this issue is
primarily related to the COM and .NET APIs. We are
currently researching to determine the exact issue and
resolution. |
|
What is the difference between a “declined” authorization
and “service not available” authorization response? |
“Declined” transactions are valid responses to authorization
requests. “Service Not Available” generally means that you
are attempting an authorization for a service that you are
not entitled to or signed up for. If you should need
assistance, please contact Merchant Support. |
|
I am not seeing ‘-1’ for my periodic billing transactions
reports when I have set them up to process an infinite
number of times? |
The system now specifies the number of times a periodic
billing transaction can be processed. For those that have
authorized for recurring transactions that are not intended
to expire, the system starts with 999 and this value is the
deprecated as each periodic billing has been processed. You
can continue to enter your periodic billings with the ‘-1’
in the installment field but it will be converted to 999 in
the system reporting. |
|
Why do we receive AVS failures for our transactions? |
With the recent release, you will need to populate both the
‘address1’ tag as well as the ‘addrnum’ tag to have AVS
perform the appropriate matching. |
|
The batch summary amount does not equal the batch detail. |
Credits are added into the batch summary totals to show the
total amount of the batch that is being processed. Credits
are shown as deductions in the batch detail report. |
|
Why do I need to put the start for a new periodic billing
transaction when it is still 11 PM Pacific time? |
With the site move, our server now reside in Mountain time
zone and all transactions must be entered with this in mind. |
